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Noticeboard

Out of Hours
On weekdays between the hours of 6.30pm and 8.00am, and all day and night at weekends and on bank holidays, services are commissioned by Fareham & Gosport Clinical Commissioning Group. If you wish to see an emergency doctor, phone the new NHS service on  111

Test Results
If any tests are taken, it is your responsibility to telephone the surgery for the results. Please only telephone between 1.00pm and 3.00pm. If you wish to discuss the results, please request a routine telephone conversation with your GP or Nurse.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone The Whiteley Surgery on 01489 881982.

Welcome to The Whiteley Surgery Online

Welcome to our surgery website.  We hope to use this site as a way of presenting our patients with an up to date resource for information relating to our practice.  We will keep it current with news, developments and details that are relevant to the practice and our patients.

PLEASE SEE THE LATEST NEWS PAGE FOR INFORMATION REGARDING THE CAMPAIGN FROM THE LMC CALLED YOUR GP CARES.   

 

NEW DUTY CARE TEAM APPOINTMENT SYSTEM 

In consultation with our patient participation group and auditing the current telephone triage service we have been made aware that it is not as effective as we had hoped, GPs and Nurses and ultimately patients are spending considerable amounts of time dealing with repeat telephone contacts which is an ineffective use of clinical time.

 

We have therefore taken the decision that from Monday 11th August 2014 we will offer a service that allows patients to be seen by a GP or Nurse in the surgery at pre-scheduled times throughout the morning and afternoon.

 

Please be aware there may be a wait as Consultations with the Duty Team will be in order of clincial need.

 

PLEASE DO NOT USE THE DUTY CARE TEAM FOR NON-URGENT MATTERS FOR EXAMPLE: 

  • SICK NOTES

  • REPEAT MEDICATION 

  • ONGOING MEDICAL CONDITIONS 

  • BEFORE ANTIBIOTIC COURSE IS COMPLETE

 

 A s you can appreciate this new service will not be without its problems which will be evident as it is delivered, but we hope that patients will appreciate that they will now be able to have MEDICALLY URGENT ‘face to face’ consultation with the most appropriate clinician if they cannot wait for a routine appointment.

 

We also plan to re-introduce our Minor Illness Clinics with our Advanced Nurse Practitioners

 

The new system also has a set amount of follow up slots for patients that need regular monitoring; we are unable to guarantee these slots will always be available at a time, date and GP of choice.

 

The Practice offers ‘online’ access to the appointment system and we provide extended evening appointments on 3 days of the week for patients who cannot access us in core hours 8am-6:30pm.

 

We are fully aware that no one system is going to suit everyone all of the time but please be assured we do listen, but with the increased demand and limited central funding we are restricted in what we can provide. 

 

Thank you

The Partners and Practice Management Team  

 

We regret to inform our patients that Dr Judy Pell will be leaving the Partnership as of the 31st December 2014.

 

Please be assured all patients currently looked after by Dr Pell will continue to receive medical care from the other Doctors within the Practice.

 

The Whiteley Surgery appreciate that patients are within their rights to comment on the service they receive from healthcare professionals using the NHS Choices and Social Media websites.

 

The Whiteley Surgery strongly recommend and encourage that any patients who have legitimate issues follow a more productive complaints procedure by putting their concerns in writing either to the Practice Management Team or to the Secretary of the Whiteley Patient Participation Group, this ensures all involved have the opportunity to discuss and resolve any issues to a mutually satisfactory conclusion.

 

Please visit the Latest News Page for all current events and important announcements/updates.

 

whitely

 

The Whiteley Surgery 

Yew Tree Drive
Whiteley
Fareham
PO15 7LB

Tel: 01489 881982

Fax: 01489 881980

 

FACTS ABOUT GENERAL PRACTICE

Please click on the below link for a leaflet produced by the LMC for information about General Practice.  Facts about General Practice


Online Prescriptions

Important: We are changing the system for ordering repeat prescriptions. Learn More...

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(Site updated 03/10/2014)
 
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