Welcome to The Whiteley Surgery Online
Welcome to our surgery website. We hope to use this site as a way of presenting our patients with an up to date resource for information relating to our practice. We will keep it current with news, developments and details that are relevant to the practice and our patients.
OUR TEXT MESSAGING APPOINTMENT REMINDER SERVICE IS NOW BACK IN OPERATION WE ARE SORRY FOR ANY INCONVENIENCE CAUSED
PLEASE SEE THE LATEST NEWS PAGE FOR INFORMATION REGARDING THE CAMPAIGN FROM THE LMC CALLED YOUR GP CARES.
NEW DUTY CARE TEAM APPOINTMENT SYSTEM
In consultation with our patient participation group and auditing the current telephone triage service we have been made aware that it is not as effective as we had hoped, GPs and Nurses and ultimately patients are spending considerable amounts of time dealing with repeat telephone contacts which is an ineffective use of clinical time.
We have therefore taken the decision that from Monday 11th August 2014 we will offer a service that allows patients to be seen by a GP or Nurse in the surgery at pre-scheduled times throughout the morning and afternoon.
Please be aware there may be a wait as Consultations with the Duty Team will be in order of clincial need.
PLEASE DO NOT USE THE DUTY CARE TEAM FOR NON-URGENT MATTERS FOR EXAMPLE:
ONGOING MEDICAL CONDITIONS
BEFORE ANTIBIOTIC COURSE IS COMPLETE
A s you can appreciate this new service will not be without its problems which will be evident as it is delivered, but we hope that patients will appreciate that they will now be able to have MEDICALLY URGENT ‘face to face’ consultation with the most appropriate clinician if they cannot wait for a routine appointment.
We also plan to re-introduce our Minor Illness Clinics with our Advanced Nurse Practitioners
The new system also has a set amount of follow up slots for patients that need regular monitoring; we are unable to guarantee these slots will always be available at a time, date and GP of choice.
The Practice offers ‘online’ access to the appointment system and we provide extended evening appointments on 3 days of the week for patients who cannot access us in core hours 8am-6:30pm.
We are fully aware that no one system is going to suit everyone all of the time but please be assured we do listen, but with the increased demand and limited central funding we are restricted in what we can provide.
The Partners and Practice Management Team
We regret to inform our patients that Dr Camilla Heyes will be leaving the Partnership as of the 30th September 2014.
Please be assured all patients currently looked after by Dr Heyes will continue to receive medical care from the other Doctors within the Practice.
The Whiteley Surgery appreciate that patients are within their rights to comment on the service they receive from healthcare professionals using the NHS Choices and Social Media websites.
The Whiteley Surgery strongly recommend and encourage that any patients who have legitimate issues follow a more productive complaints procedure by putting their concerns in writing either to the Practice Management Team or to the Secretary of the Whiteley Patient Participation Group, this ensures all involved have the opportunity to discuss and resolve any issues to a mutually satisfactory conclusion.
Please visit the Latest News Page for all current events and important announcements/updates.
The Whiteley Surgery
Yew Tree Drive
Tel: 01489 881982
Fax: 01489 881980
FACTS ABOUT GENERAL PRACTICE
Please click on the below link for a leaflet produced by the LMC for information about General Practice. Facts about General Practice
Important: We are changing the system for ordering repeat prescriptions. Learn More...
(Site updated 11/08/2014)