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Noticeboard

Out of Hours
On weekdays between the hours of 6.30pm and 8.00am, and all day and night at weekends and on bank holidays, services are commissioned by Fareham & Gosport Clinical Commissioning Group. If you wish to see an emergency doctor, phone the new NHS service on  111

Test Results
If any tests are taken, it is your responsibility to telephone the surgery for the results. Please only telephone between 1.00pm and 3.00pm. If you wish to discuss the results, please request a routine telephone conversation with your GP or Nurse.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone The Whiteley Surgery on 01489 881982.

Extended Hours

Please note:  That with effect from 1 January 2015, our extended hours will change to a Monday evening.  The alternate Saturday mornings will remain unchanged.  Please ask Reception for further details if required.  

Friends and Family Test

From 1 December there will be an opportunity to undertake a survey called the ‘Friends and Family Test’.  Information and forms will be available within the surgery, alternatively you can submit the survey via our website.  Just click the link on the right hand side of the front screen ‘Friends and Family Survey’ under the ‘Have your say’ section.

                                                                                                Welcome to The Whiteley Surgery Online

 

Welcome to our surgery website.  We hope to use this site as a way of presenting our patients with an up to date resource for information relating to our practice.  We will keep it current with news, developments and details that are relevant to the practice and our patients.


WEB GP IS HERE!

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We are pleased to announce the arrival of a new way of getting advice from your GP.

Please click on the panel above and follow the guidance to see how you can get the quickest and most appropriate care for your problem.

We know that it can be frustrating sometimes getting an appointment that fits is around your life so we have included the following options:

·         Ways you can help yourself to manage or improve your symptoms without needing to visit your GP

·         Ways you can get professional advice from professionals other than your GP e.g. your local pharmacist

·         A way of contacting your GP via an e-consult for either a medical problem or an administrative problem such as a sick note

We really hope that you find this new service of benefit to you, we would love to hear your feedback when you have used it.


Developing a new way of offering same-day appointments – what do you think?

 

Did you know that on most Mondays the 10 GP practices across Fareham typically receive around 900 phone calls for a same-day appointment? GP practices need to make sure they provide enough appointments for patients who need to be seen that day as well as maintaining sufficient numbers of routine appointments. It can be difficult to get the balance right.

 

We know from recent survey results that people with an urgent problem are happy to travel to see a different GP or an experienced nurse.

 

In light of this, four of the GP practices (Highlands Practice, Jubilee Surgery, Stubbington Medical Practice and Whiteley Surgery) are setting up a same-day appointment service, similar to the one in Gosport. The aim of the service is to ensure everyone is offered the support they need when they need it. If the service is successful other local practices will be able to join.

 

The service will be based in Fareham Community Hospital where patients will be offered a face to face appointment if they need one. The service will be run by GPs, nurses and staff usually drawn from the four participating practices.

 

How would the service run?

 

  • Patients will phone their GP practice as normal and, if they need a same-day appointment they will be asked if their details can be shared with the service.
  • Patients will be called back by the service in order of clinical priority with the nurse or GP having a detailed conversation with them
  • The patient may be given advice on how to take care of themselves, arrangements made for medication to be available at a pharmacy or an appointment offered.

 

We would welcome your views on the service which will be taken into consideration as it is developed. You can share your thoughts through an online survey by August 7, 2017.

(Or type https://www.surveymonkey.co.uk/r/farehamgpsurvey into your internet browser to be taken to the survey).


 

Local NHS leaders are calling on local people to take part in 'Your Big Health Conversation’, to discuss the future of the local NHS.

The intention is to seek people’s views on a series of broad questions about how the NHS could and should change in future – for example, what a ‘seven-day NHS’ should mean locally, how the NHS should respond to pressures on GP services, or what people feel about the potential trade-off between creating centres of excellence and keeping services local.

The survey can be accessed here


We need your views to help us transform local NHS services

GP practices are now working together to see how they can transform local GP services and want to hear your views to help them in this work. You can share your views by completing a quick online survey


We have a tremendous demand on our appointments, but there are some things you can do to help us.  Click here to read how you can help.



 

 Please visit the Latest News Page for all current events and important announcements/updates.


 

The surgery as part of the Fareham and Gosport Clinical Commissioning Group will be involved in a training afternoon and will be closed from 12.45pm on Tuesday 19th September 2017.

If your concern cannot wait till the surgery is next open please ring 111 in the event of a medical emergency.

The surgery will reopen on Wednesday 20th September at 8am.

 

 

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The Whiteley Surgery 

Yew Tree Drive
Whiteley
Fareham
PO15 7LB

Tel: 01489 881982

Fax: 01489 881980 - for admin use only please

 

 

The Whiteley Surgery appreciate that patients are within their rights to comment on the service they receive from healthcare professionals using the NHS Choices and Social Media websites.

The Whiteley Surgery strongly recommend and encourage that any patients who have legitimate issues follow a more productive complaints procedure by putting their concerns in writing either to the Practice Management Team or to the Secretary of the Whiteley Patient Participation Group, this ensures all involved have the opportunity to discuss and resolve any issues to a mutually satisfactory conclusion.

FACTS ABOUT GENERAL PRACTICE

Please click on the below link for a leaflet produced by the LMC for information about General Practice.  Facts about General Practice

 


Online Prescriptions

Important: We are changing the system for ordering repeat prescriptions. Learn More...

 

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(Site updated 21/08/2017)
 
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